Refund policy

Returns and refunds

We accept returns of the Paw & Purr Pet Hair Removal Roller within 30 days after delivery. For a change-of-mind return, the roller must be unused and in its original packaging. Please keep your order confirmation as proof of purchase.

To request a return, email bryan@serviceprep.app with your order number within 30 days after delivery. Please wait for our return instructions and address before mailing anything. Do not send a return to the address printed on your parcel. For change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 30 days after delivery with your order number and photos of the item and packaging. We will review the issue and arrange a replacement or refund as appropriate. We will not ask you to pay return shipping for an approved damaged, defective, or incorrect item. We will let you know if the item needs to be returned.

Cancellations
If you need to cancel an order, email us as soon as possible. We can cancel and refund an order before it has been sent for fulfillment. Once it has shipped, the return process above applies.

Refund timing
For an approved return, we will issue a refund to the original payment method within 10 business days after we receive and inspect the returned item. Your bank or card provider may take additional time to post it. If we resolve a damaged, defective, or incorrect item without a return, we will issue any approved refund after reviewing your request.

Questions? Email bryan@serviceprep.app.